Who We Are
Solvync is an Odoo ERP consultancy based in Calgary, Alberta, Canada. This scheduling platform at calendar.solvync.com allows you to book meetings with our consultants.
Privacy Officer: privacy@solvync.com
What Data We Collect
When you book a meeting, we collect:
- Contact information: Name, email address, phone number (optional), company name (optional)
- Booking details: Meeting type, date, time, timezone, and any notes you provide
- Custom form answers: Responses to any additional questions on the booking form
- Technical data: IP address (for rate limiting and security), browser timezone
For paid bookings, payment is processed by Stripe. We do not store credit card numbers. See Stripe's Privacy Policy.
How We Use Your Data
- To schedule and manage your booking
- To send confirmation emails, reminders, and cancellation notices
- To create a Google Calendar event with a Google Meet link for your meeting
- To create a lead in our CRM system (Odoo) for business follow-up
- To prevent abuse and ensure platform security
Third Parties
Your data is shared with the following services to fulfil your booking:
- Google Calendar & Meet: Your name, email, and meeting details are used to create calendar events and video call links
- Stripe: For paid bookings, your email and payment details are processed by Stripe
- Odoo CRM: Your contact information and booking details are stored in our CRM for business management
- Gmail SMTP: Emails are sent through Google's email infrastructure
Data Retention
- Completed bookings: Retained for 24 months, then automatically anonymized
- Cancelled bookings: Retained for 90 days, then automatically anonymized
- Verification codes: Automatically deleted after 24 hours
Anonymization replaces your personal information with "[deleted]" while preserving non-identifying booking statistics.
Your Rights (PIPEDA)
Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Withdraw consent: Withdraw your consent to data processing at any time
To exercise these rights, visit our data deletion request page or email privacy@solvync.com.
Security
We protect your data with: encrypted connections (HTTPS/TLS), secure session management, rate limiting, email verification before booking, and regular security audits. Our infrastructure is hosted on a dedicated VPS with network-isolated databases.
Changes to This Policy
We may update this policy periodically. Material changes will be communicated via the booking confirmation emails or this page.